House of Hamiltons

Terms & Conditions

These Terms and Conditions apply to all Services provided by us, House of Hamiltons, whose registered office is at 20 Loubet Street, SW17 9HD (referred to as “we”, “us” or “our”).

1. Definitions and Interpretation

  1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Consumer” has the meaning given in the Consumer Rights Act 2015;

  • “Contract” means the contract formed between you and us in accordance with clause 2;

  • “Client / You / Your” means you, whether a Consumer, firm or corporate body, purchasing the Services or Products;

  • “Products”, where applicable, means any products (including digital products such as e-books, guides or courses) supplied by us as detailed in our Proposal or ordered via our Website;

  • “Proposal” means our written estimate or fee proposal for the Services, which unless otherwise stated remains open for acceptance for 30 days and defines the agreed scope of works;

  • “Services” means the interior design, styling or related services provided by us as detailed in the Proposal;

  • “Website” means www.houseofhamiltons.com

  1. References in these Terms and Conditions to:

    1. “writing” or “written” include email;

    2. legislation include that legislation as amended or re-enacted;

    3. clauses refer to clauses of these Terms and Conditions;

    4. “Party” or “Parties” refer to you and us.

  2. Headings are for convenience only and do not affect interpretation.

  3. Words in the singular include the plural and vice versa; references to persons include companies.

2. Formation of the Contract

These Terms and Conditions govern all Services and Products supplied by House of Hamiltons and form the basis of the Contract between you and us.

The design brief will be based on the information you provide, whether verbally, in writing, or via a questionnaire. You confirm that all information supplied is accurate and complete to the best of your knowledge.

A legally binding Contract is formed once you accept our Proposal or instruct us to proceed with the Services. By accepting, you confirm that you have read and agree to these Terms and Conditions. No other terms shall apply unless agreed by us in writing.

Where Products are purchased via our Website, your order constitutes an offer to purchase. A Contract is formed only once we issue an order confirmation by email.

Any Proposal is based on the information available at the time. We reserve the right to amend pricing if errors, omissions or discrepancies later become apparent.

3. Interior Design Services

We will provide the Services with reasonable care and skill and in accordance with industry standards. Our Services are design-led and do not replace the need for professional advice from architects, engineers, surveyors or contractors.

For full design services, a maximum of two design revisions is included unless otherwise stated. Additional revisions, changes to the brief, post-approval amendments, out-of-hours work (Monday–Friday, 9am–5pm excluding bank holidays), or additional site visits will be charged at our prevailing hourly rate.

Sketches, visuals and impressions are illustrative only and are not construction drawings unless expressly stated.

You are responsible for checking dimensions. Contractors must verify all measurements before works commence.

Plans relating to lighting, heating, flooring or similar are provided for design guidance only. Contractors remain responsible for safety, compliance and buildability.

Design documents are supplied digitally. Printed materials are chargeable.

Any suppliers recommended by us form a separate contractual relationship with you. We are not responsible for their performance, products or services.

If we assist with ordering, we are not responsible for delays, defects, freight claims, repairs or replacements.

Mileage and travel time may be charged where applicable. A minimum of 48 hours’ notice is required to reschedule meetings.

Timescales are estimates only and not contractually binding.

4. Virtual (E-Design) Services

  1. E-Design is a remote consultation service only and does not include construction services.

  2. You are responsible for the accuracy of all information provided.

  3. Floor plans and layouts are indicative and for illustrative purposes only.

  4. Product visuals are approximate representations only.

  5. Communication is via agreed digital channels only. Unscheduled calls or messages may be chargeable.

  6. We are not responsible for construction, installation or site safety.

  7. Product sourcing may be limited by geography.

  8. Combination rooms are charged as separate spaces unless agreed otherwise.

  9. One revision is included unless stated; additional revisions are chargeable.

  10. Prices and availability of products cannot be guaranteed.

  11. We are not responsible for returns, replacements or freight claims.

  12. We may document the project for portfolio and marketing purposes unless you notify us otherwise in writing.

5. Fees and Payment

  • Projects £1,000 or less: 100% payable in advance

  • Projects over £1,000: 50% payable in advance unless otherwise agreed

Work will not commence until payment is received.

Final payment is due upon completion of the design phase and prior to release of final documents.

Our standard hourly rate is £85 + VAT, unless otherwise stated.

Invoices are payable within 7 days. Late payments may accrue interest at 4% above the Bank of England base rate.

Website purchases must be paid in full at checkout via our payment provider. We do not store card details.

6. Consumer Cooling-Off Period

If you are a Consumer, you have a statutory 14-day cooling-off period from the date the Contract is formed.

If you request Services to begin during this period, you acknowledge that you may lose your right to cancel once Services are completed and may be charged for work completed up to cancellation.

7. Cancellation After Cooling-Off / Business Clients

After the cooling-off period, or for non-Consumers, 14 days’ written notice is required. Fees for work completed up to cancellation remain payable.

Either Party may terminate immediately for material breach or insolvency.

Cancellation does not affect accrued rights.

We cannot be held responsible for cost increases, supplier delays, or contractor issues beyond our control.

8. Liability

We are responsible for foreseeable loss caused by our breach or negligence.

For non-Consumers, liability is limited to the fees paid. We are not liable for indirect or consequential losses.

We exercise artistic judgement and cannot guarantee outcomes based on personal taste.

Nothing excludes liability for death, personal injury, fraud, or statutory consumer rights.

We maintain Professional Indemnity and Public Liability Insurance.

9. Intellectual Property

All designs, drawings and content remain our intellectual property.

Upon full payment, you are granted a non-exclusive licence to use the final design for its intended purpose only.

Drafts and concepts may not be used without permission.

We reserve the right to photograph and publish completed projects unless you object in writing.

10. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, pandemics or utility failures.

11. Complaints

Complaints should be submitted in writing. We aim to respond within 14 days.

12. Data Protection

Personal data is processed in accordance with UK GDPR and our Privacy Policy.

13. General

We may assign this Contract on sale of our business. You may not assign without consent.

If any clause is unenforceable, the remainder remains valid.

Failure to enforce a right does not constitute waiver.

14. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.